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Create a Workplace Conflict Resolution Policy

Create a Workplace Conflict Resolution Policy

In this course, we discuss the benefits of functional conflict in fostering creative thinking, problem-solving techniques, and innovation, and identify appropriate workplace strategies for discouraging dysfunctional conflict, which is often based on misunderstanding, clashing personalities, negative stereotypes, and bias. We explore different conflict resolution methods, including the formal methods of negotiation, mediation, arbitration, and litigation, as well as other informal remedies. Next, we examine organizational structure and employee interdependence and offer practical guidance on how leaders can leverage the attributes of different employees to work together toward a common goal.

Duration: 13 Hours

Level: Not defined

Certification: Yes

Cost: Free

Language: English

Type: Self-Paced



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